At Microsoft, we know that the best online services are the ones our customers can use to their fullest potential. To personalize your experience, help you get the most value from Office 365, and improve our services, we gather direct customer feedback by conducting usability tests, surveys, focus groups, and other types of field research.
However, many people use Office 365 services, so it is impossible for us to contact most of our customers in person to get their feedback. The Office Personalized Experience Program (OPEP) was created to give our customers the ability to contribute to the design and development of our services and to personalize our service experiences to help you get the most value from Office 365.
OPEP collects information about how our customers use Microsoft programs and about some of the problems they encounter. Microsoft uses this information to personalize your experience, help you get the most value from Office 365, and improve our software and services. Participation in the program is voluntary, and the end results are software, service, and customer experience improvements to better meet your needs. To learn more, read the following frequently asked questions.