Office 2013 RT Frequently Asked Questions

  • Tablets running on Windows 8 RT have Office Home & Student 2013 RT (either final or preview version) installed and include the Office 2013 RT versions of Word, Excel, PowerPoint, and OneNote. Tablets running on Windows 8.1 RT Preview or Windows 8.1 RT also include the Office 2013 RT version of Outlook in addition to the Office 2013 Home & Student RT applications listed above.
  • Default save to OneDrive allows you to manage all types of documents online, access them on your tablet and share them with others.
  • Your recent Office documents and personal settings roam with you – simply sign in and go.
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You can get the Outlook 2013 RT by upgrading from Windows 8 RT to Windows 8.1 RT Preview or Windows 8.1 RT.
If you reset your tablet, it will revert to the edition installed at the time you bought it (either Office Home & Student 2013 RT Preview, Office Home & Student 2013 RT, or Office 2013 RT). Office Home & Student 2013 RT Preview and Office Home & Student 2013 RT do not include Outlook 2013 RT. You’ll be automatically updated again via Windows Update to the latest Office 2013 RT version available for your operating system (see question/answer above). As before, the update will be free, but Internet access through a Wi-Fi connection is required and Internet usage charges may apply. Most users don’t need to reset their tablets, so this may not affect you.
As sold, Office 2013 RT is not designed for commercial, nonprofit, or revenue-generating activities. However, organizations who purchase commercial use rights or have a commercial license to Office 2013 suites that include Outlook can use Office 2013 RT for commercial, nonprofit, or revenue-generating activities.
Almost – The Office 2013 RT version of Word, Excel, PowerPoint, OneNote, and Outlook applications include the vast majority of Office Home & Student 2013 and Outlook 2013 features available on PCs, and nearly all the features most customers use. But because tablets have special needs for security and mobility, a few features are unavailable in Office 2013 RT applications, including macros, add-ins, and other custom programs written by users or developed by third parties.
Across multiple applications
1. Macros, Add-Ins, Forms, and Custom Programs (Word, Excel, PowerPoint, Outlook)

In other versions of Office you or a software developer can use tools such as Visual Basic for Applications (VBA) to write and run macros and other custom programs in Office. VBA is not available for the applications in Office 2013 RT.

To use macros, add-ins, forms with custom code, or other custom programs in Office documents, you need a version of Office other than Office 2013 RT on a computer or tablet not powered by Windows RT. Other versions of Office cannot be installed on Windows RT devices. For example, Office Home & Student 2013 and Office Professional 2013 support these features but cannot be installed on Windows RT devices.
If you already use macros, add-ins, InfoPath forms with custom programs, or other custom programs in your PC or Mac version of Office, you will not be able to use them in Office 2013 RT.
2. OneDrive Sync Integration (Word, Excel, PowerPoint)
Office 2013 RT does not support automatic synchronization between personal OneDrive documents and your local disk. Instead, you can access OneDrive through the Office Backstage view and use the Open or Save commands to open or save your documents.
3. Equation Editor 3.0 (Word, Excel, PowerPoint)
Office 2013 RT does not support editing equations written with Equation Editor, which was used in older versions of Office. You’ll still be able to view equations written with Equation Editor, but you cannot edit them. An improved feature to make it easier to write and edit equations was introduced in Office 2007 and is included in Office 2013 RT. You can find it in the Insert toolbar under Symbols.
4. Lync File Download
Microsoft Lync is not included on Windows RT devices. As a result the “Allow Lync File Download” command is disabled, files/attachments from Lync meetings cannot be downloaded into OneNote, and Outlook does not include Lync integration. To use the Lync File Download feature, you need Office 365 Small Business Premium, a version of Office that includes the Lync application on a PC, or tablet that is not powered by Windows RT. Other versions of Office cannot be installed on Windows RT devices.
5. Manageability through Group Policy
Support for the Group Policy Object (GPO) is not included on Windows RT devices. To use Group Policy, you need a version of Office other than Office 2013 RT on a PC or a tablet that is not powered by Windows RT. Other versions of Office cannot be installed on Windows RT devices.
Word only
Grammar checking for certain language versions of Office
The grammar checking /style checking feature in Word 2013 RT is available for the following languages only: English, French, German, Spanish, Arabic, Danish, Italian, Norwegian Bokmal, Portuguese – Brazilian, Russian, Japanese, Chinese – Simplified, Chinese –Traditional and Korean. Spell checking and other proofing components are available for more languages.
Grammar / style checkers for some of these languages were not ready in time for the preview edition, but have been included in the final edition of Word 2013 RT.
Excel only
Data Models
Excel 2013 RT does not support creating a Data Model. You can create traditional PivotTables, QueryTables and Pivot Charts. To create a Data Model, use a version of Office other than Office 2013 RT on a PC or tablet that is not powered by Windows RT. Other versions of Office cannot be installed on Windows RT devices. For example, Office Home & Student 2013 and Office Professional 2013 support this feature but cannot be installed on Windows RT devices.
PowerPoint only
1. Slide Library ActiveX Control
PowerPoint 2013 RT does not support the SharePoint Slide Library toolbar for slide library related actions (insert/upload/etc.) Instead, you can use the Slide Reuse pane, which you can find at Home Tab -> New Slide -> Reuse Slides.
2. Legacy Media Formats in PowerPoint
PowerPoint 2013 RT does not support certain legacy media formats. These older formats will not play, transcode, compress, or be included when exporting a presentation to video. It is likely that other applications on Windows RT devices will be unable to support these legacy media formats.
Instead of using legacy media formats, you should use modern media formats such as H.264 and Advanced Audio Coding (AAC), which PowerPoint 2013 RT supports. You can convert to modern media formats through the Optimize for Compatibility feature found in the Backstage view of PowerPoint 2010 or non-RT versions of PowerPoint 2013.
3. PowerPoint Flash Video Playback
In PowerPoint 2013 RT you will not be able to insert or play back videos from online sites that use video designed for the Adobe Flash Player.
4. Recording Narrations
You will not be able to use the Record Narrations feature in PowerPoint 2013 RT.
OneNote only
1. Audio and video recording
Recording audio/video notes from inside OneNote 2013 RT is not supported. Instead, you can record audio or video with other software, then insert it through Insert → File to add onto the OneNote page.
2. Import through scanner
Importing a printed document or picture into OneNote 2013 RT through an attached scanner is not supported. Instead, you can scan images through another program (for example, the default scanning app in Windows RT or another scanning app you download from the Windows Store), then import the images into OneNote.
3. Audio & video search
Searching for words appearing in an embedded audio or video file is not supported in OneNote 2013 RT.
Outlook only (only available if Windows 8.1 RT Preview or Windows 8.1 RT is installed on your device)
1. Site mailboxes
SharePoint integration with Exchange using site mailboxes is not supported with Outlook 2013 RT. To use site mailboxes, you need a version of Office other than Office 2013 RT on a PC or a tablet that is not powered by Windows RT.
2. Archiving, Compliance, and Data Loss Prevention (DLP)
Outlook 2013 RT includes most of the same features found in the version of Outlook 2013 included with Office Home & Business 2013, Office Standard 2013, and Office Professional 2013. It does not include the premium set of features found in the version of Outlook 2013 included with Office Professional Plus 2013, such as In-Place Archive, retention policies, DLP Policy Tips, and sending Information Rights Management (IRM) protected email.
3. Windows Media Player Integration
Voicemail preview and name pronunciation assistance is not supported with Outlook 2013 RT. To use these features, you need a version of Office other than Office 2013 RT on a PC or a tablet that is not powered by Windows RT.
4. Junk email filtering
Junk email or spam filtering is not available for POP3, IMAP, and Exchange ActiveSync (EAS) accounts. Outlook.com and other ISPs provide junk email filtering. The Junk E-Mail filtering is available for Exchange. Note Outlook 2013 uses Exchange ActiveSync to connect to Outlook.com accounts.
Your tablet manufacturer configured your hardware and software and should be your primary resource for technical support. Your tablet manufacturer may offer free warranty support, depending upon when you bought it and your issue. Tap or click here for a list of manufacturers with contact information.
Microsoft support options may be available to you, depending upon the Microsoft product and your issue. They include:
  • Self-help support. Free self-help support for Word, Excel, PowerPoint, and OneNote is available right from those applications: to start help, tap or click the question mark in the upper-right corner of the application window. You can also search Support right here on Office.com to find help for all Office products including Word, Excel, PowerPoint, OneNote and Outlook.
If you’re new to tablets, read the tips in the Office Touch Guide. For help getting started with Office on your tablet, see Find and start Office applications on Windows 8 or Windows RT.
For additional free self-help support resources, please see the list of Microsoft Product Solution Centers and select the appropriate product.
  • Help from others. Go to http://answers.microsoft.com/en-us/office for answers and solutions to problems others have shared.
  • Free support. Users of Microsoft software preinstalled by computer or tablet manufacturers can benefit from Microsoft no-charge support for issues directly related to one (or more) of the following subjects:
  • Microsoft Update
  • Windows Update
  • Service Pack installations
If your issue is directly related to one (or more) of the subjects above, then please select your product from the Assisted Support products list and submit your incident.
Paid support. You may still be able to purchase support from Microsoft. To see what support options are available for your product, please select your product from the Assisted Support products list.
  • If you are in North America, please go here for paid support.
  • Outside North America, please go here to contact support.