Office frequently asked questions
Find answers to commonly asked questions about Office and Office 365. Visit the Office 365 for business FAQ for more questions and answers for business users.
No. Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users.
People using Office 365, Office 2016, Office 2013, and Office 2010 applications can open documents created using Office 2019 without any additional action.
Users can activate 1 subscription for Office 365 Home and Office 365 Personal and up to 25 licenses for Office Home & Student 2016, Office Home & Business 2016, and Office Professional 2016.
About Office trials
Not immediately. For example, if you had a trial of Office 365 Personal, you can’t sign up for a trial of Office 365 Home. However, one year after your trial or paid subscription ends, you can sign up for a new trial.
Product keys, redemption, and activation
It's best to use your existing Microsoft account. If you use other Microsoft products or services (e.g. Xbox, OneDrive, Outlook.com, MSN or Bing), you may already have a Microsoft account and won’t need to create a new one. If you forgot your username or password, recover those details by returning to sign in and clicking on Can't access your account?
Language support for Office
The amount of additional storage that you get depends on your subscription:
• Customers with an active Office 365 Personal or Office 365 University subscription receive an additional 1 TB of OneDrive storage per subscription.
• Customers with an active Office 365 Home subscription receive an additional 1 TB of OneDrive storage per user, for up to 6 users. Each additional user must have their own Microsoft account and be added to the Microsoft Account site.
The additional storage is applied to the OneDrive account that is linked to the Microsoft account used to create the Office 365 subscription. For Office 365 Home, the storage is tied to the Microsoft accounts of the household members who have been added to the subscription.
If you cancel your subscription or if it expires, you can still access and download all your files by signing in to OneDrive directly using the Microsoft account you used to set up Office 365. You do lose the additional storage that comes with your subscription, so you must save your files elsewhere or buy more OneDrive storage if your OneDrive account exceeds the free storage quota.
They lose the additional OneDrive storage, but they can still access and download all files. If their OneDrive account exceeds the free storage quota, they'll need to save files elsewhere or buy more OneDrive storage.
About Skype minutes
Office 365 University
Office 365 University is a four-year subscription for full- and part-time enrolled university and college students, faculty, and staff in accredited institutions. Alumni of these institutions are ineligible. After purchasing Office 365 University at a participating retailer, you need to go online to verify your eligibility in order to activate Office. You are also subject to the Microsoft Software License Terms for Office Consumer Subscriptions--Supplement to Microsoft Online Services Agreement and will be required to accept the agreement before activating the product. Internet access is required as the academic verification and redemption process occurs online. Note that you may be eligible for free Office through your university, school or college. Check your eligibility at www.office.com/getoffice365 before purchasing Office 365 University.
Office 365 University is available in the following countries/regions: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and Vietnam. Office 365 University will be available in each of the countries/regions listed as the new Office is released in that country/region.
Download and install Office
Get the core Office experience for free on your favorite tablets and phones. To find and download apps, visit the following pages: Office for iPad, Office for iPhone, Office for Android tablet, and Office for Android phone. For Word, Excel, and PowerPoint apps, get premium features with an eligible Office 365 subscription. For information about the premium features for mobile devices that are available with Office 365, visit www.office.com/information. Availability of mobile apps varies by country/region. Find out what's available in your country/region.
Office 365 customers with an active subscription always get the newest versions of the Office applications when they are available. When we release a new version of Office, you will be notified that you have the option to update your software to the latest version.
Managing your Office 365 subscription
If you purchased a recurring billing subscription, your subscription starts when you complete your purchase. Recurring billing subscriptions may be purchased from Office365.com, MicrosoftStore.com, the iTunes® Store, and some other retailers. If you purchased a pre-paid subscription, your subscription starts when you activate your subscription and land on your My Account page. Pre-paid subscriptions may be purchased from a retailer or reseller, or a Microsoft support agent.
Your Microsoft account can only have one active subscription. If you activate your Office 365 Personal or Office 365 University subscription before your Office 365 Home subscription expires, the remaining time on your Office 365 Home subscription will be converted to the Office 365 Personal or Office 365 University subscription (whichever you have chosen). You will immediately lose the Office 365 Home benefits of installing Office on multiple PCs/Macs, tablets, and phones, including Windows, iOS, and Android for Office 365 Personal. You may choose to wait until your Office 365 Home subscription expires before activating your Office 365 Personal or Office 365 University subscription so you do not lose installs.
Your Microsoft account can have only one active subscription. If you activate your Office 365 Personal subscription before your Office 365 University subscription expires, the remaining time on your Office 365 University subscription will be converted to Office 365 Personal. However, you will be allowed to install Office on only as many devices as your new subscription plan allows for—1 PC or Mac, plus 1 tablet and 1 phone for Office 365 Personal. You may choose to wait until your Office 365 University subscription expires before activating your Office 365 Personal so you do not lose installs.
Your Microsoft account can have only one active subscription. You can either convert your Office 365 Home subscription to Office 365 Personal or Office 365 University, or you can wait until your current subscription expires before activating your Office 365 Personal or Office 365 University subscription.
Renewals, cancellations, and billing
Yes. When you renew early to the same Office 365 plan that you already have, the additional time is added to your existing subscription. For example, if you have two months left on your current subscription to Office 365 Home and you renew for one year (12 months), your subscription will run for 14 months.
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