Microsoft Teams voice
Phone System enables call control and PBX capabilities in Office 365, effectively replacing your on-premises telephony hardware. Pair it with Direct Routing or Calling Plan and your users will get full calling capabilities in Office 365.
Direct Routing allows your company to choose who provides voice lines to Office 365. With a global reach, customers can select providers based on where telephony services are needed.
With Calling Plan, you get an easy way to give your employees full calling capabilities in Teams. Great for customers who want the simplest possible voice management for their users.
Direct Routing features
Compatible with Calling in Teams
All the great features for Calling in Teams work with Direct Routing—you can even mix Direct Routing and Calling Plan together.
Choose your telecom provider
Work with your existing telecom provider to provide voice trunks, so your users can have calling and teamwork together.
Monitor and report from Office 365
Using our new modern portal, you can monitor and report on your voice systems directly in Office 365.
Interoperability with third-party system
Direct Routing allows customers with users in the Microsoft cloud to continue using third-party systems such as PBXs, call centers, and Analog Telephony Adaptors (ATA), helping preserve key investments.
Why use Calling Plan in Office 365?
- Elevate your services
- Connect your business
More Calling Plan features
Get started fast with a cloud service that offers the features you expect from traditional phones, such as number porting, emergency calling, toll-free numbers, and flexible calling plans.
Phone System in the cloud
Manage a phone system in Office 365 to support call management features such as hold, forward, transfer, and voicemail.
Save the time and money you’d otherwise spend to install and maintain an on-premises telephony infrastructure.
Use the Office 365 admin portal to acquire numbers, assign numbers, and manage users.
Provision phone numbers for all your Office 365 users within minutes via the Office 365 admin portal.
Enable telephone calls from any device, including IP phones, Microsoft Teams Rooms, PCs, Mac, and mobile devices.
Search and acquire
Easily request and reserve new phone numbers in major cities where calling plans are available.
Protect your business with enhanced security features from encryption and security protocols to physical and operational security.
Office 365 guarantees 99.9% uptime for your phones lines with built-in redundancy and active load balancing.
Run usage reports to review active users, sessions, client device information, and types of activities.
Streamline identity management with phone numbers linked to Azure Active Directory identities.
Get ratesDownload rates
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What is “Calling in Teams”?
What do I need to use Calling in Teams?
What is Direct Routing?
What is Calling Plan in Teams?
Trendwatch: The 5 Essentials of Unified Communication
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