Skype for Business
Skype for Business

Frequently Asked Questions

Frequently Asked Questions

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Why did you change the name of Lync to Skype for Business?
Skype for Business brings together the familiar experience and user love of Skype with the enterprise security, compliance and control of Lync. End-users get a familiar Skype experience that’s as easy to use at work as it is at home. Organizations gain reach into a network of hundreds of millions of Skype users across the globe. Plus, IT remains confident they’re providing their organizations reliable, high-quality communications with security.
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Is there any change to the existing Skype brand used by consumers?
No. The consumer experience people around the world know and love will continue to be referred to as Skype. Consumers will still be able to use Skype the way they always have – with the same user account, contacts, product interface and functionalities they have always used.

Product

Product

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How has the product experience for Lync changed?
The best features of Lync and Skype have been combined in a Skype-inspired user interface. The user experience is more tightly aligned between Skype for Business and Skype, so the features are similar and intuitive whether you’re in a work environment or communicating with family.
Skype for Business will include other new features such as:
  • Familiar Skype icons for audio and video calling
  • A call monitor to keep active calls visible while switching between apps
  • Enterprise connection with the Skype network through IM, audio, and video
  • A simpler upgrade and patch process for Skype for Business Server and more
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Will Lync users lose any features or functionality when the product becomes Skype for Business?
No. Skype for Business will deliver the same features and functionality as well as the control, security, and reliability that enterprise customers expect. For instance Skype for Business admins can decide how and when the user interface is displayed. This additional control means they can deliver Skype for Business on their terms.
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Are you still committed to delivering enterprise voice in the cloud?
Absolutely.  We remain committed to our roadmap, including the future delivery of enterprise voice in the cloud.

Licensing

Licensing

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Will Skype for Business continue to be part of Office and Office 365 just like Lync was?
Yes. Skype for Business will continue to be a cornerstone of the value proposition and product experience for Office and Office 365.
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How do current customers get Skype for Business?
Current Lync Server customers with Software Assurance will have rights to deploy Skype for Business. Office 365 customers with Lync Online will receive automatic updates as part of the subscription service.

User Experience

User Experience

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Will Skype for Business users have accounts separate from their personal Skype accounts?
Yes. Skype for Business users will log in using their Active Directory ID credentials. Skype customers will continue to use their Skype IDs. Customer feedback indicates they’re not ready to merge their personal work contacts.
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Will users be able to access their Skype for Business accounts through the Skype client or Skype mobile app?
No. There will be separate desktop clients and web and mobile apps for Skype and Skype for Business.

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