Microsoft Teams voice

Phone system & Calling Plans

Telstra is Microsoft’s preferred calling provider for Office 365 in Australia.

Telstra Calling for Office 365 gives your organisation the best of Microsoft’s cloud collaboration tools and Telstra’s voice, network and services expertise.

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Four premium enhancements to Phone System insure Cloud Voice in Microsoft Teams is ready for your organization.

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Teams in Office 365 provides business calling for people on a global scale, combining Phone System with Direct Routing and/or Calling Plan.

Introducing Telstra Calling for Office 365

Simple, seamless and intuitive landline and mobile calling via Microsoft Office 365 has arrived. Telstra is Microsoft’s preferred calling provider for Office 365 in Australia. To learn more, visit the Telstra website.

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Phone System

Phone System enables call control and PBX capabilities in Office 365, effectively replacing your on-premises telephony hardware. Pair it with Direct Routing or Calling Plan and your users will get full calling capabilities in Office 365.

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Direct Routing

Direct Routing allows your company to choose who provides voice lines to Office 365. With a global reach, customers can select providers based on where telephony services are needed.

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Calling Plan

With Calling Plan, you get an easy way to give your employees full calling capabilities in Teams. Great for customers who want the simplest possible voice management for their users.

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Direct Routing features

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Compatible with Calling in Teams

All the great features for Calling in Teams work with Direct Routing—you can even mix Direct Routing and Calling Plan together.

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Choose your telecom provider

Work with your existing telecom provider to provide voice trunks, so your users can have calling and teamwork together.

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Monitor and report from Office 365

Using our new modern portal, you can monitor and report on your voice systems directly in Office 365.

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Interoperability with third-party system

Direct Routing allows customers with users in the Microsoft cloud to continue using third-party systems such as PBXs, call centers, and Analog Telephony Adaptors (ATA), helping preserve key investments.

Calling Plans include:

Business-ready phone

Get started fast with a cloud service that offers the features you expect from traditional phones, such as number porting, emergency calling, toll-free numbers, and flexible Calling Plans.

Cloud Phone System

Manage a phone system in Office 365 to support call-management features such as hold, forward, transfer, and voicemail.

Managed service

Save the time and money you’d otherwise spend to install and maintain an on-premises telephony infrastructure.

Centralized administration

Use the Office 365 admin portal to acquire numbers, assign numbers, and manage users.

Immediate connectivity

Provision phone numbers for all your Office 365 users within minutes via the Office 365 admin portal.

Any device

Enable telephone calls from any device, including IP phones, Skype room systems, PCs, Mac, and mobile devices.

Search and acquire

Easily request and reserve new phone numbers from Telstra in major cities where Calling Plans are available.

Built-in security

Protect your business with enhanced security features from encryption and security protocols to physical and operational security.

High availability

Office 365 guarantees 99.9% uptime for your phones lines with built-in redundancy and active load balancing.

Call reporting

Run usage reports to review active users, sessions, client device information, and types of activities.

Identity management

Streamline identity management with phone numbers linked to Azure Active Directory identities.

Why use Calling Plan in Office 365?

Calling Plan is managed through your Office 365 subscription, simplifying telephony needs across your organization.

Learn more about Office 365 E5

More Resources

Trendwatch: The 5 Essentials of Unified Communication

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