Microsoft Exchange FAQ

Find answers to commonly asked questions about Exchange, including Exchange Online, Exchange Server 2016, and Exchange Online Protection.


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FAST is natively integrated into Exchange as its search engine, so you don’t have to purchase a separate license to use the robust indexing and search capabilities that FAST technology provides.


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Yes. You can use the eDiscovery Center to search across email, calendar items, contacts, instant messages, and documents, without impacting user productivity.

Time-based In-Place Hold lets you retain email data immutably for a time period that you specify. This allows organizations to meet internal and external regulatory needs with regards to preservation of data.
Query-based In-Place Hold provides the ability to granularly select which items should be preserved and which can be purged.


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You can manage powerful capabilities such as Data Loss Prevention (DLP), Outlook apps, and site mailboxes from the Exchange Administration Center, a web-based administration interface. This streamlined and intuitive interface helps you to manage Exchange efficiently, delegate tasks, and focus on driving your business forward. You can also perform and script management tasks using Windows PowerShell.

Yes. If you need to upgrade, you can transition your account to one of the Office 365 Enterprise plans, which are in the same service family as Exchange Online standalone plans. If you want to move to a different service family, for example to an Office 365 Business Essentials or Office 365 Business Premium plan, you must first cancel your Exchange Online account and then sign up for a different one. Learn more about upgrading Office 365 plans.

Note that when you upgrade your account, your domain name is transferred to your new account, regardless of whether you brought your own domain name to the account or you set up a domain name when creating your Exchange Online account.


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Yes. Exchange created the de facto standard for mobile email syncing–Exchange ActiveSync. In addition, Exchange also provides a great Outlook Web App experience that works with devices that support web browsers, so your mobile users will have easy ways to access their email.

Yes. Exchange provides remote wipe capabilities for devices connected with Exchange ActiveSync. For organizations that want to make sure no data is stored outside of their organization, the Outlook Web App provides an experience designed for web browser access that stores no organizational data on the mobile device.


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Data Loss Prevention (DLP) features identify, monitor, and protect sensitive data through deep content analysis. Exchange offers built-in DLP policies based on regulatory standards and classifications such as PII and PCI, and is extensible to support other policies that are important to your business. Additionally, the new Policy Tips in Outlook inform users about policy violations before sensitive data is sent. These features help you keep your organization safe from users mistakenly sending sensitive company information to unauthorized people.

Exchange provides an internet-based service that protects your organization’s inbound and outbound email from spam, viruses, phishing scams, and email policy violations. Financially backed SLAs attest to a high quality of service. Exchange Server 2016 also includes built-in antivirus protection.


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Yes. Exchange can connect to external sources, such as social networks, to bring all of your contact information together in one place. Exchange will even remove duplicate entries and help you to consolidate information so your contact cards are more up to date, while cleaning up your list.

Web access

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Yes. Outlook on the web works will major modern browsers, including Internet Explorer, Safari, Chrome, and Firefox. In addition, Outlook on the web has been re-written to be designed for touch so that tablets and smartphone devices will also get a great Outlook experience.

Yes, the app development model allows developers to write applications that can be surfaced in multiple clients. Therefore, apps for Outlook can be managed, deployed, and accessed by administrators for users to see and use in both Outlook desktop and Outlook on the web.