Frequently Asked Questions



Skype for Business brings together the familiar experience and user love of Skype with the enterprise security, compliance and control of Lync. End-users get a familiar Skype experience that’s as easy to use at work as it is at home. Organizations gain reach into a network of hundreds of millions of Skype users across the globe. Plus, IT remains confident they’re providing their organizations reliable, high-quality communications with security.

No. The consumer experience people around the world know and love will continue to be referred to as Skype. Consumers will still be able to use Skype the way they always have – with the same user account, contacts, product interface and functionalities they have always used.



The best features of Lync and Skype have been combined in a Skype-inspired user interface. The user experience is more tightly aligned between Skype for Business and Skype, so the features are similar and intuitive whether you’re in a work environment or communicating with family.
Skype for Business will include other new features such as:
  • Familiar Skype icons for audio and video calling
  • A call monitor to keep active calls visible while switching between apps
  • Enterprise connection with the Skype network through IM, audio, and video
  • A simpler upgrade and patch process for Skype for Business Server and more

No. Skype for Business will deliver the same features and functionality as well as the control, security, and reliability that enterprise customers expect. For instance, Skype for Business admins can decide how and when the user interface is displayed. This additional control means they can deliver Skype for Business on their terms.

Absolutely. We remain committed to our roadmap, including the future delivery of enterprise voice in the cloud.



Yes, Skype for Business continues to be a part of Office and Office 365 for customers with over 500 seats. As of October 1, 2018, new Office 365 customers with fewer than 500 seats will be provisioned with Microsoft Teams. Microsoft Teams incorporates video, voice, IM and screensharing to give your employees everything they need to work together in a single interface. Skype for Business will no longer be offered to new customers under 500 seats though current customers can continue to use Skype for Business (including provisioning new users).

Current Lync Server customers with Software Assurance will have rights to deploy Skype for Business. Office 365 customers with Lync Online will receive automatic updates as part of the subscription service.

User Experience


Yes. Skype for Business users will log in using their Active Directory ID credentials. Skype customers will continue to use their Skype IDs. Customer feedback indicates they’re not ready to merge their personal and work contacts.

No. There will be separate desktop clients and web and mobile apps for Skype and Skype for Business.