Voice and video calling with Microsoft Teams
Learn about calling in Teams
Microsoft Phone System
Calling in Teams starts with Microsoft Phone System. It provides the calling features every organization needs. Pair it with Direct Routing or Calling Plans so people can make and receive calls.
Enterprise cloud calling
Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.
Collaborative calling experiences
Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.
Customer support experiences
Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.
Global administrative experiences
Administer and monitor your calling in Microsoft 365 with the Teams admin center and call quality dashboard. Save time for your IT professionals with a centralized experience.
How to make and receive phone calls in Microsoft Teams
Mix and match Direct Routing and Calling Plans. Choose what works for the needs of your business. Add them for each country to provide people with worldwide calling.
Use Microsoft Direct Routing
Enable people to use existing phone numbers with Direct Routing in Teams Phone System for a complete calling experience that includes dial tone.
Let your telco connect to Teams
Connect existing telecom providers and numbers to Teams virtually anywhere for full-feature calling.
Keep your phone numbers
Get the rich Teams calling experience using existing phone numbers without porting them.
Handle complex global calling requirements of large multinational organizations with Direct Routing.
Deliver reliability with certification
Ensure reliability for your cloud-calling deployment. Microsoft certifies a highly select group of Session Border Controller partners.
Microsoft Calling Plans
Easily add Calling Plans to Teams to enable more people to make and receive calls. They conveniently come in different sizes depending upon the number of minutes needed.
Let Microsoft be your provider
Buy calling plans for supported countries and assign to people in the Microsoft 365 Teams admin portal.
Port your phone numbers
Experience our flexibility as a provider. Port existing numbers, request new numbers, or mix and match.
Deploy in the cloud
Enable a fast, 100% cloud deployment with Microsoft as your sole provider.
Simplify administration in the cloud
Administer Calling Plans from around the world and provide easy management and support from your IT pros.
Add time with Communication Credits
Communication Credits are a convenient way to have extra audio conferencing and Calling Plan minutes.
Download our latest rates for Communication Credits by country and currency.
Get certified Teams devices for high-quality audio and video.
Calling in Teams refers to the capability of people to make and receive phone calls in Teams with features such as hold, and blind and safe transfers, and for professionals who manage calling solutions, which makes for great reporting.
Your organization will need to use Microsoft Teams as your calling solution. Additionally, your organization will need to use a phone system as part of E5 or acquire as an add-on. You will also need to choose a Calling Plan, Direct Routing, or a combination to make and receive calls.
Direct Routing allows customers to connect their telecom voice trunks directly to Office 365 so people can make and receive calls. Customers can work with their local telecommunications provider to connect their voice trunks via a certified Session Border Controller (SBC) to Office 365 and Phone System. This will be available in any country where we license Teams and Phone System. Direct Routing is part of the Teams-compatible Phone System.
A Calling Plan is an add-on telephone service that, when combined with Phone System in Office 365, can become the voice solution for your entire organization. A Calling Plan provides people with a primary phone number and lets them make and receive phone calls.