The challenge: employees can’t find answers
By 2018, the ability to rapidly create and retrieve relevant content (knowledge) superscript 1. Michael Maoz, Gartner Research VP & Distinguished Analyst, Knowledge Management Will Transform CRM Customer Service.will be a key attribute of leading enterprises. 1
44% of the time, employees can’t find the answers they seek. 2superscript 2. IDC, Unlocking the Hidden Value of Information Survey.
61% of employees have to regularly search four or more systems for the knowledge they need. 2superscript 2. IDC, Unlocking the Hidden Value of Information Survey.
40% of employees say productivity could increase 20 to 30% with effective knowledge management. 3superscript 3. TSIA 2014 Knowledge Management Survey.
The solution: Employee Self-Service
Employee Self-Service increases employee productivityand engagement with easy access to consistent, organized knowledge.
Knowledge that empowers employees
Some of the biggest drains on employee productivity and engagement come from a lack of available knowledge. Whether you have an IT, HR, or customer service question, having to search multiple places or contact other employees wastes valuable time and effort.
Employee Self-Service is a knowledge management solution that provides a single source of knowledge for all your employees’ needs. It delivers the right answers, at the right time—across all portals, devices, productivity tools, and applications.
Knowledge in Office
You can empower every employee with the knowledge they need right in their everyday productivity tools. When you integrate knowledge directly into tools like Office 365, your employees can access the information while composing messages in Outlook or creating documents in Word.
With Employee Self-Service and Office 365, employees are more efficient and can deliver fast and consistent responses without having to switch between applications.
Knowledge anytime, everywhere
By implementing internal Self-Service Portals, you make your organizational knowledge available to all your employees—delivering consistent answers on any device across the world, with real-time, 24/7 access.
If the answer isn’t available, employees can easily escalate questions to assisted service via chat, forums, or by creating a ticket.
The basics of Employee Self-Service
Learn the benefits of Employee Self-Service and how you can provide access to authoritative and searchable knowledge enterprise-wide.
Metro Bank puts knowledge at their employees’ fingertips
Learn how this customer-centric financial institution is leading the way in empowering employees with knowledge to provide outstanding customer service.
Employee Self-Service demo
Watch a demo to see how you can access enterprise knowledge everywhere you work.
Learn more about Employee Self-Service and how it helps improve access to knowledge and create environments where employees are more empowered, productive, and engaged.Contact us
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