Telstra brings firstline and office workers together with the Microsoft Power Platform and Teams

SIZE:

Corporate

(10,000+ employees)

INDUSTRY:

Telecommunications

LOCATION:

Oceania/Australia

PRODUCTS AND SERVICES:

In 2018, leading Australian telecommunications company Telstra announced a new strategy to lead the Australian market by simplifying operations and product set, improving customer experience, and reducing its cost base. Part of this was a renewed focus on the way its employees worked by digitizing and improving the tools available to its firstline teams. By adopting Microsoft Teams and the Microsoft Power Platform, the company gave its field teams an updated, unified source of truth, broke down data silos, and brought field teams, office teams, and leaders together.

PRODUCTS AND SERVICES:

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