Connected employees improve freight management
Jeoffrey Gorges, Superior Technician-Engineering in the Cargo Division at the Paris Charles de Gaulle airport, has been instrumental in streamlining project management and teamwork among his colleagues who design, build, test, and upgrade machinery that handles Air France cargo—anything from helicopters to precious works of art. Team members use Office 365 to connect on a wide range of projects, like ensuring a machine correctly calculates crate volume and weight for accurate billing and flight safety purposes, or modifying machinery in a cargo capacity upgrade that will impact hundreds of ground crew. Since Gorges introduced Office 365 applications, operational efficiency is up across the entire division.
“The capacity upgrade project was seamless,” says Gorges. “The integrated tools in Office 365 have been essential for coordinated teamwork, giving us easy access to colleagues and documents. With Office 365, we access the latest information to accommodate changes and deliver on schedule.”
Traversing Paris Charles de Gaulle airport can take an hour and require passage through customs, making it difficult to track down a colleague for a quick conversation. Gorges uses Skype for Business Online to chat with team members to gain instant feedback on a question. And to avoid long drives for face-to-face meetings with his global project managers and lead buyer, they frequently collaborate on documents during video calls. “We share our screens and work on specifications without having to leave our desks,” says Gorges. “We’ll be introducing telecommuting to the Cargo Division, making it possible to attend team meetings while working from home. It certainly will help with work–life balance.”
Today members of the Cargo Division use Microsoft OneNote to take meeting notes and manage all new projects in Microsoft Planner. Microsoft SharePoint Online serves as a single repository for all technical documents. “When we place a machine in service, we share these documents from SharePoint with the maintenance teams who are working on site,” says Gorges. “SharePoint is the definitive go-to-location for technical documents, shared OneNote notebooks, and tasks created in Planner.”
Meanwhile, Air France has 15,000 employees using Microsoft OneDrive to store more than 38 terabytes of data; all personal documents are housed in OneDrive online storage.
Cargo Division engineers and managers use the SharePoint app on their phones to retrieve information immediately. “Yesterday, I needed to reopen a project’s specifications to give partial approval on my construction site, but I was away from my desk,” says Gorges. “It was easy to review the document on my phone, make the necessary edits, and post my approval on the site. Personally, I have gained back two hours a week. And thanks to the improved communications among coworkers and the live overview of a project’s status we get with Planner, we cancelled four hours a week of status meetings.”