Faster, better, and safer
Today, companies are under pressure to incorporate sustainable practices faster, better, and safer as investors and customers make decisions based on an organization’s track record. “For example, if we are helping a customer perform due diligence prior to an acquisition or divestment, we can add more value by spending less time on data collection and management, and more quality time on analysis and advising our customer on material issues identified,” says Catherine Rivera Lyons, Senior Partner and Global Oil & Gas Key Account Director at ERM. “We support all aspects of a business life cycle where sustainability is important. Our solutions include combinations of our various service offerings. Being able to advise our customers faster, better, and safer will extend the value we provide and help them achieve their business sustainability goals.”
ERM is digitalizing its service deliverables to perform “faster, better, and safer,” a company mantra, and it’s starting with a new cloud-based platform to streamline data collection for site reclamation projects. “Many of our customers are walking down that road of digitalizing their business, completely revamping their IT systems to take advantage of cloud computing,” says Oliver Phipps, Partner, Account Director and Global Program Manager for ERM Nexus. “So, as customers look more progressively to their consultants to match that approach, it’s imperative that ERM automates its services to stay ahead of the competition and remain in a market-leading position.”
Sustainability is evolving into an integral business practice that reaches throughout a company’s supply chain and involves all aspects of a business. Anticipating this development, ERM is empowering its global workforce with digital tools to foster virtual teamwork among colleagues working remotely in the field, and with the growing number of stakeholders embedded in a customer’s organization. “Today, companies need to manage environmental, social, health, and safety issues by involving lots of different departments, subcontractors, and disciplines,” says Hoefnagel. “We typically work with engineers, lawyers, economists, scientists, social anthropologists, administrators, and project leads. Our account teams provide 25 different services offerings in 43 countries and 160 offices, often for the same customer at the same time. To coordinate our efforts, expedite projects, and better serve customers, efficient digital collaboration among all these players is crucial.”
According to Richard Zotov, Group CIO at ERM, the company is addressing these industry trends by harnessing technology and data to transform how it delivers services. Microsoft 365, a complete, intelligent solution that empowers everyone to be creative and work together, is playing a foundational role in that transformation. It includes Office 365, Windows 10, and Enterprise Mobility + Security.
“We’re creating our value-added solutions on solid technology with Microsoft 365,” says Zotov. “As the underpinning of a new workplace culture, we’re using Microsoft cloud services to help build and transform the firm.”
Hoefnagel paints a picture of what “faster, better and safer” begins to look like as ERM consultants adopt new ways of working, taking as an example a typical impact assessment and planning engagement. “For every site reclamation project, Microsoft cloud solutions play a key role: from the initial step of travel risk assessment—such as malaria risk or helicopter flights into remote areas—to connecting and collaborating with ERM experts, colleagues, and subcontractors around the globe to collecting and analyzing field data and delivering insight through data analysis and intuitive dashboards,” she says. “We touch any part of a business where there is a sustainability challenge—helping a company to understand the financial implications of climate change or working with an oil conglomerate to address community unrest about a drilling project. ERM helps the world’s leading organizations conduct their business while building a better future for everyone—and Microsoft products empower us to do that work.”