From better teamwork flows better rig performance
One Office 365 application that’s met with enthusiasm at H&P is Microsoft Teams, the hub for teamwork in Office 365. With minimal training or encouragement from IT, employees have set up more than 2,000 Teams channels in a matter of months.
H&P employees use Teams to chat, share documents, share schedules, and more. “Teams took off so quickly because it helps employees communicate in real time from their desks or smartphones,” Bartel says. “We can get all the right people in one place to get in front of problems sooner and run projects much more efficiently.”
H&P uses Teams as a much-needed bridge to share and discuss issues between district offices, rig crews, and Tulsa staffs. “This helps us run our rigs at peak performance. Sometimes you don’t know who to ask when a problem crops up. Teams helps us surface the right expertise faster,” Bartels says.
H&P has started to extend Teams to external partners like rig service companies, which further increases its ability to keep rigs drilling reliably. Carter Todd is Rig Performance Manager on the Performance Engineering team at Helmerich & Payne. His group took on a big project with a large customer that involved several different companies pulling together rig performance reports for a big presentation. They used Teams to pull many monitoring and operations people into one continuous conversation; responses were quick and all in one place.
Todd has observed that Teams also helps to collapse hierarchies that sometimes get in the way of fast answers. “In the old paradigm, if an employee had a problem, they would route it to their boss; that individual would kick it up to their boss, and so on, until the person was found who could solve the problem,” Todd says. “With Teams, a rig-level employee can contact a vice president if he thinks they can help solve a problem and resolve the issue in minutes versus days.”
Adds Bartel, “Having a platform like Teams that facilitates cross-functional sharing among employees ranging from the field to the executive floor has been a game changer.”