Malaysia Airlines is at home in the clouds. But now the national carrier of Malaysia is at home in a completely different cloud: Microsoft Azure. Over the past two years it’s moved to a hybrid cloud approach, with most of its computing environment moving to Azure—including its massive SAP deployment, making it one of the first enterprises to run SAP on the latest Windows Server and Microsoft SQL Server software in Azure. It’s all part of a digital transformation that the company says will help ensure that its business soars as high as its planes.
The cloud-first strategy is part of the airline’s hybrid cloud approach to a challenge common to airlines and other large enterprises worldwide: an increasingly competitive business environment. With market share and margins always under pressure, most enterprises seek a two-pronged approach that reduces operating costs and leverages existing investments, all while fostering innovation. Malaysia Airlines has decided that one way to achieve those dual goals is with Azure.
“Azure serves as our primary technology platform for what we call the evolving digital airline,” says Tan Kok Meng, Chief Information Officer at Malaysia Airlines. “We use it to engage closely with our customers and to enhance the customer relationship and customer value, while maximizing efficiency and effectiveness for front- and back-office operations. Through its flexibility to scale on demand and its support for software-as-a-service and non-Microsoft operating systems such as Linux, Azure is crucial to our continued digital innovation.”
The airline has also boosted its agility and cut its time-to-market by using Azure. “We need to be agile and to innovate quickly to respond to market demand and create an enriched customer experience,” says Tan. “With the continually growing support in Azure for DevOps, analytics, Microsoft Office 365 integration, and more, our business and technical teams can deliver dynamic, evolving solutions to our customers on the platforms of their choice, especially mobile.”