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Welcome to The Art of Teamwork guide

Learn how to improve the dynamics that set teams up for success with this guide.

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{"sites":[{"id":"introduction","name":"Introduction","title":"Complex challenges require productive teamwork","content":"<p>Teamwork is critical for solving the challenges the world faces today, but teamwork can be a challenge in itself. Diverse perspectives are crucial for a team to progress, but differences can easily lead to misunderstandings when a team suffers from unhealthy dynamics.</p>\n","logoHref":"https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE44nSD?ver=8234","logoAlt":"[noalt]","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE44vHb?ver=2558","imageAlt":"Photograph of three people standing and talking in front of a paper calendar on the wall. 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It was informed by a diverse group of real team members, from chief executives to award-winning journalists to Olympic athletes to fishmongers.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46oFe?ver=a759","imageAlt":"Close-up photograph of three people’s hands as they write with permanent marker on Purpose Statement Drafting worksheets from The Art of Teamwork Toolkit.","videoHref":"","arialabel":"Next","position":2,"links":null}]},{"id":"art-of-teamwork","name":"Art of Teamwork framework","arialabel":null,"slides":[{"id":"1","name":"Framework overview","title":"Overview","content":"<p>The Art of Teamwork framework articulates the core elements that influence team dynamics. This should help teams harness their diversity, build trust, and drive innovation. 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This online guide was designed so you can follow our recommended path from the beginning or go to any topic that interests you and start there.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46jx0?ver=2e39","imageAlt":"Photograph of three people in an office on a project using sticky notes on a black wall.","videoHref":"","arialabel":"Next","position":0,"links":null}]}],"links":null},{"id":"team-purpose","name":"Team purpose","title":"Welcome to team purpose","content":"<p>In this section, you will learn the about the important role team purpose plays in the most successful teams. The activities will help your team identify, articulate, and commit to a shared team purpose.</p>\n","logoHref":"https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE44nSD?ver=8234","logoAlt":"[noalt]","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE487pF?ver=6f6e","imageAlt":"3D image of a round shape with ripples radiating out from the center","videoHref":"","arialabel":null,"pages":[{"id":"what-it-is","name":"What it is","arialabel":null,"slides":[{"id":"1","name":"Defining team purpose","title":"Defining team purpose","content":"<p>A clear team purpose is the foundation of productive teams and is the best place for a team to focus initial efforts.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46oGA?ver=2f35","imageAlt":"Illustration of a solid circle, three overlapping circles and a shape made of banded lines, with arrows leading from one to the other, left to right.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"An aspiration","title":"An aspiration, not a metric","content":"<p>Less like: “This is the impact we can have on our KPIs and bottom line.”</p>\n\n<p>More like: “This is the impact we want to have out in the world.”</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46md1?ver=9abc","imageAlt":"Photograph of a person holding a tablet and presenting to a room full of people in an informal setting. One person near the front of the room is working on a laptop.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"A collective exercise","title":"A collective exercise, not a corporate mandate","content":"<p>More like: “Who are we? Why does this matter? Let’s collectively and iteratively think about the impact we want to have as a team.”</p>\n\n<p>Less like: Leader: “Everyone, here is our new purpose.”</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46mdg?ver=92cb","imageAlt":"Photograph of a group of four people gathered around a foosball table in a large rec room","videoHref":"","arialabel":"Next","position":2,"links":null}]},{"id":"key-components","name":"Key components","arialabel":null,"slides":[{"id":"1","name":"Shared goals","title":"Shared goals","content":"<p>Shared goals are the discrete, achievable milestones a team strives toward which ladder up to the team’s purpose. For a team, one of their shared goals might be to strike deals with 500 new retailers in order to achieve growth objectives.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE4a0mQ?ver=fef5","imageAlt":"Illustration of a large circle with eight spokes capped with a small circle at the end of each spoke. At the center of the large circle are the words “Team Purpose.” Underneath the bottom spoke are the words “Shared goals.”","videoHref":"","arialabel":"Next","position":0,"links":null}]},{"id":"why-it-is-important","name":"Why it’s important","arialabel":null,"slides":[{"id":"1","name":"Provides alignment and clarity","title":"Team purpose provides alignment and clarity","content":"<p>When a team’s purpose is clear, agreed upon by all, and deeply felt, each teammate will have a sense of autonomy and agency to make decisions and act on their own, knowing that the team as a whole will be aligned. This helps a team remain focused, higher-performing, and happier.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46rlb?ver=22c8","imageAlt":"Photograph of five people collaborating on a large whiteboard, four of them writing something as one looks on.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Drives collective effort","title":"Team purpose driving collective effort","content":"<p>Jen Flanz is the Executive Producer of The Daily Show with Trevor Noah. She manages a diversely talented team of writers whose team purpose is to make the best possible show each night, even if that means sacrificing their individual contributions.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE489WX","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Gives work meaning","title":"Team purpose at the Pike Place Fish Market","content":"<p>Taho is a fishmonger at the Pike Place Fish Market in Seattle, Washington, which is famous for its entertaining staff as much as its fresh seafood. &nbsp;While Taho’s team’s official job is selling fish, something else gets them out of bed in the morning: “When you’re contributing to something bigger than yourself—like making people happy—it’s motivating because you’re doing it for a larger purpose,” Taho says.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Explore the full Art of Teamwork story here.\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/?linkid=2110618\">Explore the full Art of Teamwork story here</a></p>\n\n<p>&nbsp;</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47X6e?ver=e193","imageAlt":"Photograph of a fish monger at Pike Place Fish Market","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"What happens in its absence","title":"What happens in the absence of team purpose","content":"<p>In the absence of a clear team purpose, a team will have difficulty articulating what they are collectively driving toward, which will affect their ability to accomplish long- and short-term goals. Team members will become misaligned, unfocused, and fractured.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46jzL?ver=7fed","imageAlt":"Photograph of a person working on a laptop and wearing large headphones around their neck.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"activities","name":"Activities","arialabel":null,"slides":[{"id":"1","name":"Thought starters","title":"Explore team purpose","content":"<p>The following thought starters will allow you to imagine what your team purpose could be and inspire your team to create one together. This will take approximately 20 minutes. Next, you can introduce these concepts to your team to drive alignment.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the thought starters\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110802\">Download the thought starters</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46mdQ?ver=8ef7","imageAlt":"Photograph of a person working on a laptop in a large, modern workspace. Two more laptops are open on the table along with scattered papers, mugs, and disposable coffee cups.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Facilitator guide","title":"Activate team purpose with your team","content":"<p>The following activities are intended to help your team identify, articulate, and commit to a shared team purpose.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the facilitator guide\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110528\">Download the facilitator guide</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46tW4?ver=0302","imageAlt":"Photograph of three people seated at a conference table each writing with a permanent marker on a sheet of paper.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Living with team purpose","title":"See how team purpose empowers your team","content":"<p>Upon completing these activities, your team should be focused on your shared goals, higher performing, and happier. Continue these activities over time to reinforce positive behaviors and make them part of your team's regular routine.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46mes?ver=a21d","imageAlt":"Photograph of five people talking while seated around a conference table","videoHref":"","arialabel":"Next","position":2,"links":null}]},{"id":"in-microsoft-teams","name":"In Microsoft Teams","arialabel":null,"slides":[{"id":"1","name":"Team purpose in Teams","title":"Team purpose in action in Microsoft Teams","content":"<p>High-performing teams have a clear purpose. Microsoft Teams is designed to help them stay aligned.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE42Fhh","arialabel":"Next","position":0,"links":null}]}],"links":null},{"id":"collective-identity","name":"Collective identity","title":"Welcome to collective identity","content":"<p>In this section, you’ll learn about the important role collective identity plays in the most successful teams. The activities should help your team align around shared values, create agreements that are continually revisited, bond through shared experiences, and practice rituals that are uniquely yours.</p>\n","logoHref":"https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE44nSD?ver=8234","logoAlt":"[noalt]","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE487qF?ver=f3a2","imageAlt":"Illustration of a human figure comprising different geometric shapes, which represents collective identity in The Art of Teamwork framework.","videoHref":"","arialabel":null,"pages":[{"id":"what-it-is","name":"What it is","arialabel":null,"slides":[{"id":"1","name":"Defining collective identity","title":"Defining collective identity","content":"<p>Collective identity is a shared sense of belonging that builds cohesion and helps a team work as one. It can also enhance the team’s ability to engage in constructive tension.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46meQ?ver=cc27","imageAlt":"Illustration of a solid circle, three overlapping circles and a shape made of banded lines. Arrows lead from one to the other, left to right. Above one of the overlapping circles are the words “collective identity.”","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Values and agreements","title":"Values and agreements","content":"<p>Collective identity is about creating experiences that reflect the team’s shared values and agreements.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46BDZ?ver=6f9d","imageAlt":"Photograph of eight people in the woods, standing in a row and smiling at the camera.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Aligning","title":"Aligning, not conforming","content":"<p>More like: Having a shared set of values the team aspires to uphold.<br>\nLess like: Mandating certain behaviors.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46z2L?ver=3f4a","imageAlt":"Photograph of four people working together around a table looking a photos","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"Rituals","title":"Rituals, not meetings","content":"<p>More like: “After our weekly stand-up, let’s go around and talk about one inspiring thing from this weekend.”<br>\nLess like: “After our weekly stand-up, let’s meet just as the marketing team to go over more specific updates.”</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46BE6?ver=4f2a","imageAlt":"Photograph of four people seated around a table at a restaurant talking","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"key-components","name":"Key components","arialabel":null,"slides":[{"id":"1","name":"Collective identity","title":"Key components","content":"<p>A team forms a collective identity by aligning around shared values, creating agreements that are continually revisited, bonding through shared experiences, and practicing rituals that are uniquely theirs. A team with a strong sense of collective identity has a shared sense of belonging that builds cohesion and helps them work as one.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46EfV?ver=c1be","imageAlt":"Diagram showing the progression from abstract to tangible, from left to right: shared values, agreements, rituals","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Shared values","title":"Shared values","content":"<p>Shared values are the beliefs and attitudes that a team defines as necessary for its success. An example of a team’s shared values could be “embrace ambiguity,” or “make others successful.” When a team articulates shared values, they are brought to life through everyday behaviors.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46GQG?ver=32da","imageAlt":"In the diagram showing the progression from abstract to tangible, the circle for shared values is in full color and everything else is dimmed.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Agreements","title":"Agreements","content":"<p>Agreements are the tangible, agreed upon manifestations of a team’s values. Agreements might show up in your team as daily start and end times, or the agreed upon methods for giving feedback.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46M3q?ver=599b","imageAlt":"In the diagram showing the progression from abstract to tangible, the circle for agreements is in full color and everything else is dimmed.","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"Rituals","title":"Rituals","content":"<p>Rituals are the repeated behaviors and activities that reinforce both formal and informal agreements. A ritual can be as simple as going out to eat as a team on Mondays, having a team chant, or doing a creative exercise together every morning.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46JrV?ver=ae0d","imageAlt":"In the diagram showing the progression from abstract to tangible, the circle for rituals is in full color and everything else is dimmed.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"why-it-is-important","name":"Why it’s important","arialabel":null,"slides":[{"id":"1","name":"Builds cohesion","title":"Builds cohesion so a team can work as one","content":"<p>A team with a strong sense of collective identity has a shared sense of belonging that builds cohesion and helps them work as one.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46Jt4?ver=510f","imageAlt":"Photograph of five people working together on a project placing pieces of paper on the floor. One person holds a small notebook, and another person holds a laptop.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Drives collective effort","title":"A values-based roadmap","content":"<p>Caryl Stern is the President and CEO of UNICEF USA. Her team agreed upon a set of values that serves as a roadmap, holding team members accountable to each other and the important work they are doing.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE47MKQ","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Agreements and accountability","title":"Agreements for life on Mars","content":"<p>Before Kellie Gerardi’s team of astronauts was dropped in a remote portion of the Utah desert that closely mirrors the surface of Mars, she and her teammates spent hours on video conference calls discussing important agreements that they would adhere to for the duration of their space simulation. This was just one way the team formed a strong sense of collective identity, which was instrumental in accomplishing their mission.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Explore the full Art of Teamwork story here.\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110803\">Explore the full Art of Teamwork story here</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46z4z?ver=d054","imageAlt":"Photograph of two people dressed in astronaut suits walking in the desert in Utah.","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"What happens in its absence","title":"What happens in the absence of collective identity","content":"<p>In the absence of collective identity, a team lacks a sense of team consciousness that helps its members bond as an entity. This can lead to distance between team members that can demotivate them from fully participating.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46EhH?ver=e4ef","imageAlt":"Photograph of two people working alone at separate tables with a wall between them.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"activities","name":"Activities","arialabel":null,"slides":[{"id":"1","name":"Thought starters","title":"Explore collective identity","content":"<p>Explore the strengths and unique perspective you bring to the team. This could inspire your team to create your collective identity together. Get ready for a few moments of self-reflection!</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the thought starters\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110627\">Download the thought starters </a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46z4S?ver=edab","imageAlt":"Photograph of a person sitting alone writing on a sheet of paper with a permanent marker.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Facilitator guide","title":"Activate collective identity with your team","content":"<p>The following activities are intended to help your team align around shared values, create agreements that are continually revisited, bond through shared experiences, and practice rituals that are uniquely yours.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the facilitator guide\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110529\">Download the facilitator guide</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46RhC?ver=9c45","imageAlt":"Photograph of three people collaborating using sticky notes on a glass wall. One of them is writing on a sticky note.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Living with collective identity","title":"See how collective identity empowers your team","content":"<p>Upon completing the collective identity activities, your team should feel clear on roles and responsibilities, bonded, and committed to the same set of values. Continue to run these activities over time to reinforce positive behaviors and make them part of your team's regular routine.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46Ri1?ver=0fbc","imageAlt":"Photograph of seven people working together sitting on the floor in a circle. Papers are strewn on the floor at the center of the circle along with some electronic devices.","videoHref":"","arialabel":"Next","position":2,"links":null}]}],"links":null},{"id":"awareness-inclusion","name":"Awareness and inclusion","title":"Welcome to awareness and inclusion","content":"<p>In this section, you will learn about the important role awareness and inclusion play in the most successful teams. These activities should help heighten your team's sense of awareness, fostering an inclusive culture where team members can more easily navigate interpersonal dynamics.</p>\n","logoHref":"https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE44nSD?ver=8234","logoAlt":"[noalt]","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE487qi?ver=6944","imageAlt":"Illustration of overlapping rings within a circle.","videoHref":"","arialabel":null,"pages":[{"id":"what-they-are","name":"What they are","arialabel":null,"slides":[{"id":"1","name":"Defining awareness and inclusion","title":"Defining awareness and inclusion","content":"<p>Awareness and inclusion provide an understanding of self and others that enables teams to navigate interpersonal dynamics. Defined awareness and inclusion can also enhance the team’s ability to engage in constructive tension.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46z5s?ver=f22c","imageAlt":"Illustration of a solid circle, three overlapping circles and a shape made of banded lines. Arrows lead from one to the other, left to right. Below one of the overlapping circles are the words “awareness and inclusion.”","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Respecting differences","title":"Respecting differences, not resolving them","content":"<p>More like: Being aware of different needs and preferences.</p>\n\n<p>Less like: Mandating a certain way of working.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46M48?ver=460e","imageAlt":"Photograph of two people talking in an open office. One of them sits in a chair, and the other sits on a metal stool.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Understanding your own needs","title":"Understanding your own needs","content":"<p>More like: “These are the conditions that make me able to contribute to the team.”<br>\nLess like: “This is how you need to work with me.”&nbsp;</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE4a5KM?ver=ef25","imageAlt":"Photograph of two people talking in an open office. One of them sits in a chair, and the other sits on a metal stool.","videoHref":"","arialabel":"Next","position":2,"links":null}]},{"id":"key-components","name":"Key components","arialabel":null,"slides":[{"id":"1","name":"Awareness and inclusion","title":"Key components","content":"<p>There are three levels of awareness. When the team has a heightened sense of awareness, it fosters an inclusive culture where team members can more easily navigate interpersonal dynamics.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE49PXG?ver=3e1c","imageAlt":"Illustration of three concentric circles. The innermost circle is labeled self-awareness. The next circle outward is labeled co awareness. The outermost circle is labeled situational awareness","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Self-awareness","title":"Self-awareness","content":"<p>Self-awareness is the ability to both recognize one’s emotions, as well as understand why one might be feeling them. The more aware we are of the source of our feelings, the more we can react in a productive fashion and ask for what we need.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE4a0mV?ver=155b","imageAlt":"Illustration of three concentric circles. The innermost circle is the only one in full color and is labeled self-awareness.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Co-awareness","title":"Co-awareness","content":"<p>Co-awareness is the ability to sense others’ emotions and recognize the impact one’s actions have on others; it is the first step in being empathetic. For example, if you know that a team member isn’t able to focus when loud music is playing, practice co-awareness by keeping your headphones on.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE49KLG?ver=2387","imageAlt":"Illustration of three concentric circles. The second circle outward is the only one in full color and is labeled co awareness.","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"Situational awareness","title":"Situational awareness","content":"<p>Situational awareness is taking into account not just yourself and your teammates, but also the context you’re in. For example, if it’s necessary to have a conversation with a teammate about performance issues, it’s likely best done in private to not derail the rest of the team.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE49Szq?ver=3dd5","imageAlt":"Illustration of three concentric circles. The outermost circle is the only one in full color and is labeled situational awareness.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"why-theyre-important","name":"Why they’re important","arialabel":null,"slides":[{"id":"1","name":"Help in navigating dynamics","title":"Help teams navigate interpersonal dynamics","content":"<p>When a team has a heightened sense of awareness, they foster an inclusive culture where team members can more easily navigate interpersonal dynamics.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46Ejw?ver=0228","imageAlt":"Photograph of two people working together and talking, sitting in front of a large desktop monitor.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Increase adaptability and engagement","title":"The best teams are adaptable and engaged","content":"<p>Shane Snow is the author of \"Dream Teams\". The best teams that he has ever been a part of are those with a deep sense of awareness, where the inclusive culture invites team members to show up as their full selves and be adaptable.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE46OG2","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Improve communication","title":"Talking about feelings in the wilderness","content":"<p>When Alex Grishaver had difficulty leading a search and rescue training team due to fatigue, he tapped into his learnings from emotional awareness training and asked a colleague to take over rather than tough it out. Being able to identify how he felt and then communicate it to his team helped keep them all safe.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Explore the full Art of Teamwork story here.\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110803\">Explore the full Art of Teamwork story here</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46TUq?ver=1acb","imageAlt":"Photograph of three people outdoors in nature looking at maps and papers laid out over a large rock and held in place by smaller rocks.","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"What happens in their absence","title":"What happens in the absence of awareness and inclusion","content":"<p>When teams lack a sense of awareness and inclusion, its members can be shut down, unempathetic, and find it difficult to navigate interpersonal frictions.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE474jm?ver=70e2","imageAlt":"Photograph of a person who appears to be thinking or listening, with their chin resting on their fist.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"activities","name":"Activities","arialabel":null,"slides":[{"id":"1","name":"Thought starters","title":"Explore awareness and inclusion","content":"<p>Reflect on the conditions that make you successful at work. Bringing this to your team could inspire them to learn about every team member's individual needs and preferences, and consider how to best support each other.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the thought starters\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110530\">Download the thought starters </a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46Zb6?ver=edd7","imageAlt":"Close-up photograph of a person’s hands as they fill out the Profile of Me worksheet from The Art of Teamwork toolkit.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Facilitator guide","title":"Activate awareness and inclusion with your team","content":"<p>The following activities are intended to help your team understand and appreciate each other's needs, encouraging you to proactively look for opportunities to engage each other and invite new perspectives.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the facilitator guide\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110628\">Download the facilitator guide</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47cco?ver=bcb7","imageAlt":"Photograph of four people using cards to guide their discussion.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Living with awareness and inclusion","title":"See how awareness and inclusion empower your team","content":"<p>Upon completing these activities, your team should have a greater sense of awareness and appreciation for the individual needs, preferences, and working styles that set each individual up for success. Continue to run these activities over time to reinforce positive behaviors and make them part of your team's regular routine.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE46TW0?ver=8159","imageAlt":"Photograph of six people working together in an open office with share desk space.","videoHref":"","arialabel":"Next","position":2,"links":null}]},{"id":"in-microsoft-teams","name":"In Microsoft Teams","arialabel":null,"slides":[{"id":"1","name":"Awareness and inclusion in Teams","title":"Awareness and inclusion in action in Microsoft Teams","content":"<p>People on teams with healthy dynamics are aware of themselves and others. Microsoft Teams helps make sure all voices are heard.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE44NTa","arialabel":"Next","position":0,"links":null}]}],"links":null},{"id":"trust-vulnerability","name":"Trust and vulnerability","title":"Welcome to trust and vulnerability","content":"<p>In this section, you’ll learn about the important roles trust and vulnerability play in the most successful teams. The activities should help your team establish a strong sense of psychological safety. Team members who feel safe are better able to take interpersonal risks. This allows them to bring their full selves to their work, which in turn sets the stage for innovative ideas to flourish.</p>\n","logoHref":"https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE44nSD?ver=8234","logoAlt":"[noalt]","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47ZyX?ver=e8c5","imageAlt":"Illustration of a heart comprised of dots which represents trust and vulnerability in The Art of Teamwork framework.","videoHref":"","arialabel":null,"pages":[{"id":"what-they-are","name":"What they are","arialabel":null,"slides":[{"id":"1","name":"Defining trust and vulnerability","title":"Defining trust and vulnerability","content":"<p>Trust and vulnerability are the components of emotional safety that enable interpersonal risk-taking in teams. They can also enhance their ability to engage in constructive tension.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47mt1?ver=c25a","imageAlt":"Illustration of a solid circle, three overlapping circles and a shape made of banded lines. Arrows lead from one to the other, left to right. Below one of the overlapping circles are the words “trust and vulnerability.”","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Trust is earned","title":"Trust is earned over time","content":"<p>More like: Meeting your team members where they are to build a relationship.<br>\nLess like: Diving into the deep end on day one.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47jRG?ver=1344","imageAlt":"Photograph of two people seated at a desk talking with an open laptop on the desk.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Vulnerability is openness","title":"Vulnerability is openness, not feeling exposed","content":"<p>More like: Sharing what you are comfortable sharing.<br>\nLess like: Sharing every single detail of your life.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47wSv?ver=547b","imageAlt":"Photograph of two people talking and looking at a smartphone screen in the hallway of a modern office.","videoHref":"","arialabel":"Next","position":2,"links":null}]},{"id":"key-components","name":"Key components","arialabel":null,"slides":[{"id":"1","name":"Trust and vulnerability","title":"Key components","content":"<p>The virtuous cycle of trust and vulnerability establishes psychological safety in a team. Team members who feel safe are better able to take interpersonal risks. This allows them to bring their full selves to their work, which in turn sets the stage for innovative ideas to flourish.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47rFL?ver=5c4b","imageAlt":"Illustration showing the relationship between trust, vulnerability, and psychological safety.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Trust","title":"Trust","content":"<p>Trust is knowing you can be vulnerable with someone without being put down or hurt. For example, when a team shows unwavering support for a team member who is struggling with a personal trauma, that team member’s trust in the team deepens.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47ztp?ver=bbf8","imageAlt":"Illustration that shows the relationship between trust, vulnerability, and psychological safety. Only the trust element is in full color.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Vulnerability","title":"Vulnerability","content":"<p>Vulnerability is entering into situations that involve risk and emotional exposure. For example, a team member may show vulnerability by confiding in their team about a personal trauma they are struggling with.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47hor?ver=67c4","imageAlt":"Illustration that shows the relationship between trust, vulnerability, and psychological safety. Only the vulnerability element is in full color.","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"Psychological safety","title":"Psychological safety","content":"<p>Psychological safety is found in the brave spaces where an individual feels comfortable sharing their opinions and ideas without fear of recrimination, judgement, or animosity. Psychological safety is created through the virtuous cycle of trust and vulnerability.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47wSz?ver=e261","imageAlt":"Illustration that shows the relationship between trust, vulnerability, and psychological safety. Only the psychological safety element is in full color at the center of the illustration.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"why-theyre-important","name":"Why they’re important","arialabel":null,"slides":[{"id":"1","name":"Trust and safety","title":"Builds trust so team members feel safe taking risks","content":"<p>When teams establish trust and give each other permission to be vulnerable, everyone feels safer and more comfortable taking risks in service of the team.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47uh7?ver=cce3","imageAlt":"Photograph of two people in a meeting. One of them is speaking and gesturing with their hands.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Self-expression","title":"Give team members license to express themselves","content":"<p>Fernando Garcia is the Co-Creative Director of Oscar de la Renta. His team produces their best work when the designers feel safe contributing their most wild, outlandish ideas. This only happens when they feel a strong sense of psychological safety, which is established through practicing a continuous cycle of vulnerability and trust.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE47RY1","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Enable learning and participation","title":"A safe space to make mistakes","content":"<p>At the INOVA medical simulation center, resident doctors are trained in handling life-or-death crisis situations. Maybelle Kou, the Program Director, feels it’s important for doctors to learn in an environment where they can make mistakes without fear of repercussions because she believes the best way to learn is without fear. She also has veteran doctors speak with the residents, sharing vulnerable moments about times they made mistakes.&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Explore the full Art of Teamwork story here.\" class=\"c-hyperlink\" href=\"http://go.microsoft.com/fwlink/p/?linkid=2110618\">Explore the full Art of Teamwork story here</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47ztC?ver=e323","imageAlt":"Photograph taken through a glass wall of five medical professionals standing together and talking.","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"What happens in their absence","title":"What happens in the absence of trust and vulnerability","content":"<p>A team that lacks a consistent cycle of trust and vulnerability is unable to fully tap the potential of its team members. When team members don't feel safe sharing opinions due to fear of judgement or animosity, they refrain from participating fully, negatively affecting the quality of the team's collective work.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47wT7?ver=b13c","imageAlt":"Photograph of three people sitting around a low table talking. One of them holds a book open on the table.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"activities","name":"Activities","arialabel":null,"slides":[{"id":"1","name":"Thought starters","title":"Explore trust and vulnerability","content":"<p>Reflect on the conditions that help you build trust and be more vulnerable at work. Once complete, sharing these with your team can help to build emotional safety, enabling interpersonal risk-taking.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download thought starters\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110629\">Download thought starters</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE4bGpT?ver=8ed8","imageAlt":"Close-up photograph of a person’s hands as they write on a recognize/reward worksheet from The Art of Teamwork Toolkit.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Facilitator guide","title":"Activate trust and vulnerability with your team","content":"<p>The following activities are intended to help your team establish emotional safety through building trust and enabling moments of vulnerability.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the facilitator guide\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110720\">Download the facilitator guide</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47hoL?ver=b0a9","imageAlt":"Photograph of five people working having a conversation. The wall behind them, out of focus, is covered in printed photographs.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Living with trust and vulnerability","title":"See how trust and vulnerability empower your team","content":"<p>Upon completing these activities, your team should establish a strong sense of psychological safety, empowering team members to take greater interpersonal risks and bring their full selves to work. Continue to run these activities over time to reinforce positive behaviors and make them part of your team's regular routine.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47hoP?ver=f050","imageAlt":"Photograph of two people working together with textiles on a large table, while another person works in the background.","videoHref":"","arialabel":"Next","position":2,"links":null}]}],"links":null},{"id":"constructive-tension","name":"Constructive tension","title":"Welcome to constructive tension","content":"<p>In this section, you’ll learn about the important role constructive tension plays in the most successful teams. The activities should help your team leverage the healthy team dynamics established in the previous sections to turn tension into a constructive force.</p>\n","logoHref":"https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE44nSD?ver=8234","logoAlt":"[noalt]","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE482eV?ver=2f7b","imageAlt":"Illustration of a geometric shape outline comprising three lines inside a circle.","videoHref":"","arialabel":null,"pages":[{"id":"what-it-is","name":"What it is","arialabel":null,"slides":[{"id":"1","name":"Defining constructive tension","title":"Defining constructive tension","content":"<p>Constructive tension is the productive force that emerges when a team harnesses their differences. It results when the other key team dynamics—team purpose, collective identity, awareness and inclusion, and trust and vulnerability—are nurtured and in balance.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47rGh?ver=09a1","imageAlt":"Illustration of a solid circle, three overlapping circles and a shape made of banded lines, with arrows leading from one to the other, left to right. Below the shape made of banded lines are the “constructive tension.”","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"A productive force","title":"Tension as a productive force","content":"<p>Tension is...well, a tense topic. But it can also be a productive way to push your team’s thinking and expand their point of view. The most effective teams know how to harness any tension to evolve together as a team.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47wTb?ver=c787","imageAlt":"Photograph of eight culinary professionals in action in a commercial kitchen.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Thinking differently","title":"Thinking differently, not differing opinions","content":"<p>More like: Respectfully disagreeing with your teammates on a topic.<br>\nLess like: Relentlessly pushing our own perspective forward.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47rGl?ver=1536","imageAlt":"Photograph of two people standing in front of a desk, looking at a laptop screen and talking.","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"Defusion","title":"Defusion, not disturbance","content":"<p>More like: Recognizing a moment of tension and using tools to resolve it.<br>\nLess like: Reacting to a moment of tension with anger or aggression.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47jS5?ver=69b9","imageAlt":"Photograph of four people wearing hard hats and having a conversation in an industrial setting.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"key-components","name":"Key components","arialabel":null,"slides":[{"id":"1","name":"Constructive tension","title":"Key components","content":"<p>Differing perspectives breed tension. This tension becomes a destructive force in teams with unhealthy dynamics. But when tension is harnessed by fostering healthy team dynamics, it becomes a constructive force that produces innovative ideas.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47uhf?ver=a6e9","imageAlt":"Illustration of the relationship between diverse perspectives, teamship elements, and constructive and destructive tension.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Diverse perspectives","title":"Diverse perspectives","content":"<p>Diverse perspectives, when harnessed properly, are crucial for innovation to happen. These perspectives may derive from diversity of thought, background, ethnicity, temperament, role, gender, sexuality, and beyond.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47rGp?ver=0de8","imageAlt":"Illustration of the relationship between diverse perspectives, teamship elements, and constructive and destructive tension. Only the diverse perspectives piece of the illustration is in full color.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Healthy conditions","title":"Healthy conditions","content":"<p>Constructive tension is the productive force that emerges when diverse perspectives are allowed to flourish under healthy conditions. The counter is destructive tension, which is the negative force that emerges when diversity collides in unhealthy conditions.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47uhi?ver=338d","imageAlt":"Illustration of the relationship between diverse perspectives, teamship elements, and constructive and destructive tension. Only the constructive tension piece is in full color.","videoHref":"","arialabel":"Next","position":2,"links":null}]},{"id":"why-it-is-important","name":"Why it’s important","arialabel":null,"slides":[{"id":"1","name":"Innovation and progress","title":"Allows for innovation and progress","content":"<p>Constructive tension is a productive force. When team members feel safe unabashedly contributing their diverse perspectives and skillsets, the team can innovate and progress in ways that would not be possible with a constrained, singular mindset.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47hoT?ver=a881","imageAlt":"Photograph of two people talking in a busy, open-layout office while other people work seated at their computers in the background.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Inspires cohesion","title":"Harnessing tension, inspiring cohesion","content":"<p>When veteran conflict reporter Farnaz Fassihi's sectarian-diverse reporting team was unable to abandon the turmoil of the Iraqi war at their office door, she had to find a way to harness the tension and inspire cohesion to keep the team focused on accomplishing their shared mission.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE47HE9","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Embraces diversity","title":"Educating through embracing diversity","content":"<p>In many Harvard Business School sections, they design the class to be as diverse as possible. It’s believed that students with different perspectives challenging one another is one of the best ways to deepen understanding of a topic and encourage new ways of thinking.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\" Explore the full Art of Teamwork story here\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110618\">Explore the full Art of Teamwork story here</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47uhl?ver=7802","imageAlt":"Photograph of students in an auditorium-style classroom. One student is raising a hand and the instructor is calling on them.","videoHref":"","arialabel":"Next","position":2,"links":null},{"id":"4","name":"What happens in its absence","title":"What happens in the absence of constructive tension","content":"<p>When a team has unhealthy dynamics, tension becomes a destructive force with the potential to rip the team apart.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47mto?ver=d9bd","imageAlt":"Photograph of three medical professionals standing together having a conversation.","videoHref":"","arialabel":"Next","position":3,"links":null}]},{"id":"activities","name":"Activities","arialabel":null,"slides":[{"id":"1","name":"Thought starters","title":"Explore constructive tension","content":"<p>Reflect on the different types of tension that exist within your team and the reasons they exist.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download thought starters\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110532\">Download thought starters</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE4bDOD?ver=da46","imageAlt":"Close-up photograph of a person’s hands as they write on a harness/diffuse worksheet from The Art of Teamwork Toolkit.","videoHref":"","arialabel":"Next","position":0,"links":null},{"id":"2","name":"Facilitator guide","title":"Activate constructive tension with your team","content":"<p>The following activities are intended to help your team recognize moments of tension, their origins, and how turn them into a constructive force.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the facilitator guide\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110721\">Download the facilitator guide</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47mtr?ver=43fb","imageAlt":"Photograph of a group of people having a meeting seated casually in a circle.","videoHref":"","arialabel":"Next","position":1,"links":null},{"id":"3","name":"Living with constructive tension","title":"See how constructive tension empowers your team","content":"<p>Upon completing these activities, your team should be able to harness the power of constructive tension to push your work forward in a healthy, productive manner. Continue to use these activities over time to reinforce positive behaviors and make them part of your team's regular routine.</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47ztI?ver=42af","imageAlt":"Photograph of eight people in a meeting, most of them are looking at a laptop screen.","videoHref":"","arialabel":"Next","position":2,"links":null}]},{"id":"microsoft-teams","name":"Microsoft Teams","arialabel":null,"slides":[{"id":"1","name":"Constructive tension in Teams","title":"Constructive tension in action in Microsoft Teams","content":"<p>When tensions arise in teams with healthy dynamics, it leads to bigger thinking and innovation. Microsoft Teams helps support that.</p>\n","logoHref":"","logoAlt":"","imageHref":"","imageAlt":"","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RE42N29","arialabel":"Next","position":0,"links":null}]}],"links":null},{"id":"keep-learning","name":"Keep learning","title":" Additional resources to continue learning","content":"<p>In this section, you’ll find resources to help you share the toolkit with your team and learn more about Microsoft Teams.</p>\n","logoHref":"https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE44nSD?ver=8234","logoAlt":"[noalt]","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE45bgx?ver=5ff8","imageAlt":"Photograph of three people working together and looking at the screen of a Surface laptop.","videoHref":"","arialabel":null,"pages":[{"id":"full-toolkit-download","name":"Full toolkit download","arialabel":null,"slides":[{"id":"1","name":"Full toolkit download","title":" Get the full toolkit in one place","content":"<p>Would you like to go through all the thought starters or facilitator guides? Get them all in one easy download here. Find some time for yourself or with your team and get started.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Download the full toolkit\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110548\">Download toolkit</a></p>\n\n<p>&nbsp;</p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47hp6?ver=cf53","imageAlt":"Photograph of five people in a meeting, one of them stands at the front of the room to write on the whiteboard.","videoHref":"","arialabel":"Next","position":0,"links":null}]},{"id":"getting-started-with-teams","name":"Getting started with Microsoft Teams ","arialabel":null,"slides":[{"id":"1","name":"  Crash course in Microsoft Teams","title":"Crash course in Teams","content":"<p>You’ve learned the principles of healthy team dynamics and how Microsoft Teams can help. Learn more about how Teams can help people work better together with&nbsp;this&nbsp;quick crash course.</p>\n\n<p>&nbsp;</p>\n\n<p><a aria-label=\"Take the Teams crash course\" class=\"c-hyperlink\" href=\"https://go.microsoft.com/fwlink/p/?linkid=2110107\">Take the Microsoft Teams crash course</a></p>\n","logoHref":"","logoAlt":"","imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE47rGL?ver=cfa5","imageAlt":"Photograph of a person attending a Teams meeting with four other people who appear on the screen of her desktop monitor.","videoHref":"","arialabel":"Next","position":0,"links":null}]}],"links":null}]}