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Microsoft Teams voice

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Teams in Office 365 provides business calling for people on a global scale, combining Phone System with Direct Routing and/or Calling Plan.

Phone System

Phone System enables call control and PBX capabilities in Office 365, effectively replacing your on-premises telephony hardware. Pair it with Direct Routing or Calling Plan and your users will get full calling capabilities in Office 365.

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Direct Routing

Direct Routing allows your company to choose who provides voice lines to Office 365. With a global reach, customers can select providers based on where telephony services are needed.

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Calling Plan

With Calling Plan, you get an easy way to give your employees full calling capabilities in Teams. Great for customers who want the simplest possible voice management for their users.

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Teams Devices

Certified devices deliver reliable and high-quality voice and video to ensure you are seen and heard. Choose the right Teams devices for optimized calling experience.

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Direct Routing features

Compatible with Calling in Teams

All the great features for Calling in Teams work with Direct Routing—you can even mix Direct Routing and Calling Plan together.

Choose your telecom provider

Work with your existing telecom provider to provide voice trunks, so your users can have calling and teamwork together.

Monitor and report from Office 365

Using our new modern portal, you can monitor and report on your voice systems directly in Office 365.

Interoperability with third-party system

Direct Routing allows customers with users in the Microsoft cloud to continue using third-party systems such as PBXs, call centers, and Analog Telephony Adaptors (ATA), helping preserve key investments.

Why use Calling Plan in Office 365?

Managed
Managed
Benefits
Benefits
Elevate your services
Elevate your services
Connect your business
Connect your business

Calling Plan is managed through your Office 365 subscription, simplifying telephony needs across your organization.

Learn more about Office 365 E5

More Calling Plan features

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Business-ready phone

Get started fast with a cloud service that offers the features you expect from traditional phones, such as number porting, emergency calling, toll-free numbers, and flexible calling plans.

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Phone System in the cloud

Manage a phone system in Office 365 to support call management features such as hold, forward, transfer, and voicemail.

Managed service

Save the time and money you’d otherwise spend to install and maintain an on-premises telephony infrastructure.

Centralized administration

Use the Office 365 admin portal to acquire numbers, assign numbers, and manage users.

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Immediate connectivity

Provision phone numbers for all your Office 365 users within minutes via the Office 365 admin portal.

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Device flexibility

Enable telephone calls from any device, including IP phones, Microsoft Teams Rooms, PCs, Mac, and mobile devices.

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Search and acquire

Easily request and reserve new phone numbers in major cities where calling plans are available.

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Built-in security

Protect your business with enhanced security features from encryption and security protocols to physical and operational security.

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High availability

Office 365 guarantees 99.9% uptime for your phones lines with built-in redundancy and active load balancing.

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Call reporting

Run usage reports to review active users, sessions, client device information, and types of activities.

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Identity management

Streamline identity management with phone numbers linked to Azure Active Directory identities.

Comparison of requirements and pricing of Office 365 Calling Plan features within Office 365 E1, E3, and E5
Office 365 Enterprise plans and information on pricing for PSTN calling	Requirements	Calling Plan Price	Total Price
Office 365 E5 Office 365 plans and information on pricing for Office 365 Calling Plan	No additional requirements	Domestic: {PSTNBizE5Domestic\|price} International: {PSTNBizE5International\|price}	Domestic: {PSTNBizE5Domestic\|price} International: {PSTNBizE5International\|price}
Office 365 E3 product features and pricing information	Phone System ({CloudPBXO365E3\|price})	Domestic: {PSTNBizE3Domestic\|price} International: {PSTNBizE3International\|price}	Domestic: {PSTNBizE3TotalDomestic\|price} International: {PSTNBizE3TotalInternational\|price}
Office 365 E1 product features and pricing information	Phone System ({CloudPBXO365E1\|price})	Domestic: {PSTNBizE1Domestic\|price} International: {PSTNBizE1International\|price}	Domestic: {PSTNBizE1TotalDomestic\|price} International: {PSTNBizE1TotalInternational\|price}

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FAQ

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What is “Calling in Teams”?

Calling in Teams refers to the capability of users to make and receive phone calls in Teams with features such hold, blind and safe transfers, and for professionals who manage calling solutions, which makes for great reporting.

What do I need to use Calling in Teams?

Your organization will need to use Microsoft Teams as your calling experience. Additionally, your organization will need to use a phone system as part of E5 or acquired as an add-on. You will also need to choose Calling Plan, Direct Routing, or some combination of both to make and receive calls.

What is Direct Routing?

Direct Routing allows customers to connect their telecom voice trunks directly to Office 365, so users can make and receive calls. Customers can work with their local telecommunications provider to connect their voice trunks via a certified SBC (Session Border Controller) to Office 365 and Phone System. This will be available in any country where we license Teams and Phone System. Direct Routing is part of Teams-compatible Phone System.

What is Calling Plan in Teams?

Calling plan is an add-on telephone service that, when combined with Phone System in Office 365, can become the voice solution for your entire organization. Calling Plan provides the people in your business with a primary phone number and lets them make and receive phone calls.

More Resources

Trendwatch: The 5 Essentials of Unified Communication

Learn more

Microsoft Teams voice

Make clear, reliable calls with Microsoft Teams

Phone System

Direct Routing

Calling Plan