Moving to a cloud service shouldn’t mean losing the ability to know what’s going on. With
Office 365, it doesn’t. We aim to be transparent
in our operations so you can monitor the state of your service, track issues, and have a
historical view of availability.
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Data location and access
We maintain multiple copies of your data, across datacenters, for redundancy, and we share with you
where your data is located and will provide one-month advance notice if we expand the region
where your data is stored into a new country.
We have DevOps processes, which means 24/7 escalation to the actual development team to resolve issues that cannot be resolved
by operations alone.
We’re accountable to you
We conduct a thorough review of all service incidents, regardless of the magnitude of the impact and we share the analysis
if your organization is affected.
We commit to delivering at least 99.9% uptime with a financially backed guarantee.
Recent worldwide uptimes:
State of Minnesota secures their data with Office
The robust security and reliability that Microsoft was providing with Office 365 was essential — we would not have agreed to a hosted solution without making sure that the State’s data would be secure. —Tarek Tomes
We know that access to data in the cloud is a major concern. This means knowing that you can access your data and knowing
when someone else has accessed it. Read who can access your information and under what circumstances.