Heathrow Airport is the United Kingdom’s gateway to the world. Every day, 200,000 people pass through Heathrow en route to parts unknown. The airport’s ambition is to deliver “happy passengers, traveling with their bags, on time.” It delivers on that promise using Microsoft Power BI to bring real-time operational data to life for 75,000 airport workers, who are better able to keep passengers moving smoothly through the airport through stormy weather, cancelled flights, and other disruptions.
Heathrow prepares rather than reacts: uses data to deliver airport calm
Travel can be stressful, especially when flights are cancelled or plans change. Heathrow Airport is using Microsoft Power BI and Microsoft Azure to make travel less nerve-wracking for the airport’s 200,000 daily passengers. Heathrow uses Azure to pull data out of back-end business systems and push it to Power BI, which shows employees at a glance and in real time how airport passenger traffic is changing so they can prepare. By using data to understand its business better than ever before, Heathrow is transforming the travel experience.