HP uses artificial intelligence to transform its customer support experience

サイズ:

Corporate

(10,000+ employees)

業種:

Discrete Manufacturing

場所:

North America/United States

製品とサービス:

HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.

製品とサービス:

ダウンロード

事例の紹介

Office 365

目標を達成する準備はできましたか?

使い慣れた Office とチームワークを加速するツールを入手して、いつでも、どこでも、生産性高く。