To remain at the forefront of its industry, Mitie embarked on an industry-disrupting digitisation journey. Using artificial intelligence on machine learning on data collected from intelligent buildings and IoT sensors, Mitie is providing a range of cutting-edge solutions to its clients, employees and end-users alike.
Managing Director of Professional Services, Chris Rowley explains, “We collate data to manage and reduce the cost of energy within our client's buildings, move towards proactive maintenance of equipment and we make sure that ultimately, our client's environment remains within its comfort policy all of the time.”
Mitie’s innovative new facilities management approach, Connected Workspace, is delivered in partnership with Microsoft. Key highlights include:
• Facilities management of the future – “Fundamentally it's about capturing that data at the right time to manage and reduce the cost of energy within our clients buildings, provide demand-led cleaning and move towards proactive maintenance of equipment and that provides a hard financial benefit to our clients and ultimately, a better experience for the end-users of those buildings.” Chris Rowley, MD of Professional Services
• Employee wellbeing – “We have a biophilic environment and our heating it always feels the right temperature. People are 20% more productive and 38% more calm on a daily basis. We've had a huge positive impact on employee engagement, and the new technology enables us to do that.” Jo Davis, Group HR Director
• Big data insights – “Millions of records flow in every 10 minutes through our IOT sensors installed under the desk or around the meeting rooms. We apply Artificial Intelligence and Machine Learning on it convert into a feature and give it back to the clients. That’s the critical stuff.” Cijo Joseph, Director of Strategy and Solutions.