Attractive workplace at SAP – thanks to Office 365
SAP focuses on the wishes of its employees – among other things to stay ahead in the competition for talented candidates. For the digital workplace provided by SAP IT, this means: Always up-to-date, best possible support for cooperation in distributed teams. This standard is perfectly met by the combination of Windows 10 and Office 365. The latter has spread rapidly among the staff.Founded in 1972, SAP is the global leader in software and software-related services for enterprise applications with regard to the revenue (total revenue in 2017: nearly €24 billion). Based on market capitalization, SAP is the third largest independent software company in the world. Over 400,000 customers rely on the solutions offered by SAP.
Founded in 1972, SAP is the global leader in software and software-related services for enterprise applications with regard to the revenue (total revenue in 2017: nearly €24 billion). Based on market capitalization, SAP is the third largest independent software company in the world. Over 400,000 customers rely on the solutions offered by SAP.
SAP is constantly growing. The software group founded in Walldorf near Heidelberg needs talented employees in order to maintain the rapid pace of further development. And this is exactly the kind of talent that other IT companies are looking for. For years, SAP has focused on employee satisfaction in numerous initiatives. After all, "Happy employees are the key to corporate success," says Thomas Saueressig, Chief Information Officer at SAP.
One of the initiatives revolves around the employees' digital workplace. Clear objective of these efforts driven by the SAP IT organization: To be up-to-date at all times and to be able to offer a modern workplace – and not to restrict colleagues with regard to the place of work. In addition, digital collaboration tools are particularly popular due to the extremely widely distributed workforce: Over 93,000 Group employees work in over 130 countries, with development taking place in more than 100 development centres.
SAP gives its employees complete freedom of choice when it comes to operating systems, among other things. In addition to Windows machines, computers with Apple macOS account for just over ten percent of the desktop landscape. Those responsible are similarly open-minded regarding the application software provided: Through an extensive software catalogue, the IT department offers every tool desired by the employees, as long as it complies with the Group's security and data protection guidelines. "It's not up to us to decide which tool is best. Instead, depending on the requirements of the employees or teams concerned, the most suitable tool will prevail," says Saueressig.
No experiments with Office applications
Increased cross-location cooperation and modern forms of team communication made it necessary to modernize the Office applications. Here, too, the IT team wanted to be innovative: "We have enjoyed working with Microsoft Office for decades and now rely on the cloud-based Office 365 solution. It not only promises the same productivity as previous applications, but also improves internal communication," explains Christian Rapberger, Vice President Client IT Services at SAP. It was therefore a perfect match that the cloud-based Office 365 fulfilled all the wishes of the workforce for modern communication tools. Not least because it runs cross-platform on all common operating systems including Apple macOS. The IT specialists around CIO Saueressig also believe that Office 365 conforms to a wide variety of legal requirements, such as the EU General Data Protection Regulation and the high level of data security.
SAP employees most enjoy working together on documents at the same time. "This is a huge advantage for our distributed teams who used to have to exchange new versions of the document via email. This is no longer necessary, especially since Office 365 automatically takes care of document versioning, making the time-consuming search for the latest status a thing of the past," says Rapberger.
In this context, Microsoft Teams (in Office 365) became a hit within a very short time: In the recent past, SAP's way of working has changed away from e-mail, i.e. communication between individuals, to chat-based communication within a team. The cloud-based Microsoft Teams has adopted this exact approach and has quickly become the tool of choice for SAP's sales and marketing teams, among others. "Different sales teams work together on solutions for our customers and can exchange information smoothly in the same channel within Microsoft Teams. All documents relating to the projects can also be found there and can be easily searched," explains Christian Rapberger.
User acceptance: "Viral" level
How well Microsoft Teams was accepted is not only evident in the number of users – 25,000 SAP employees – who became Teams users in just four months. But also the fact that this figure was achieved without extensive training or major management changes. The tool was obviously so convincing that word-of-mouth alone quickly made Microsoft Teams the most frequently used collaboration tool at SAP. "The integration into our workflows is simply unbeatably good," states Thomas Saueressig.
The online storage OneDrive spread similarly in a viral way within SAP. From the IT organization's point of view, OneDrive's conformity with the EU General Data Protection Regulation was one of the reasons. The IT specialists did not give any instructions to the colleagues to use the application here either. Conversely, SAP also offers its employees other online storage options. "Obviously, it is the high level of user-friendliness that made OneDrive the tool of choice within a very short time. We haven't seen such a fast and high level of acceptance in the company before," says Saueressig. And adds: "It is also quite extraordinary that we have received positive feedback from the users. Normally, colleagues only report when they want to make improvements."
Switching to Windows 10 or the Windows-as-a-Service model also brings more peace of mind. The IT organization can prepare upgrades in the background without disturbing the users and then have them installed during the next restart. This means that SAP employees always have the latest version of Windows on their computers. Moreover, thanks to the new update model, a good third of the workforce that does not work in one of the company branches can be supplied with updates without any problems.
Happy employees are the key to corporate success. For SAP's IT organization this means: To always provide employees with the latest software tools to promote collaboration and to give them as much freedom of choice as possible. The rapid spread of Office 365 within SAP proves that we have hit the jackpot.