Simpler collaboration, improved user experience
“Thanks to Office 365, the time and money that we had to spend on legacy is all being directed into developing new features,” says Kase. “This year alone, we achieved a direct savings of €30,000, and are working 200 fewer IT admin work hours per year as a direct result of adopting Office 365.”
The move also made it easier for the university’s May 2018 introduction of the European Union’s General Data Protection Regulation (GDPR), which was a must. “We wanted the migration to be quick and as smooth as possible for all our users, which our partner GT Tarkvara helped guarantee,” he says.
“In our most recent internal IT Support and Services satisfaction survey, we saw a 5.8-point increase in users being satisfied with the work of the division, and an 11.8-point increase in users being confident that their issue will be resolved,” Kalmer confirms. The team also receives about 50 percent less email-related service calls compared to last year.
Furthermore, due to the ease of use of Exchange Online, support services like troubleshooting problems and restoring accidentally deleted communications is costing about 30 percent less.
Now, the university is working on Microsoft Intune and Microsoft Azure Active Directory (Azure AD), and is also looking into Microsoft Dynamics 365 for Sales. “And now that users are getting familiar with Office 365 through Exchange Online, we have more and more requests from users to be trained on SharePoint Online and OneDrive. People also use Teams more and more, which shows that users are adopting the Office 365 platform as a whole.”